BeWell Club Terms & Conditions

This website is owned and operated by BePure Health Limited (BePure, we, us, our).


By using this website, you agree to the following terms and conditions:

 

 

Subscribe and save 15% off all repeat orders*

 

The first order on subscription will be charged at full price. From the second order onwards, subscription orders will be discounted by 15%.

 

 

BeWell Club Flexibility

 

The customer has the flexibility to manage their subscription.

 

Updating credit card details, changing the shipping address, changing the shipping frequency or skipping an upcoming order can be done at any time by registering, and logging into your BeWell Club online account.

 

To change the next shipment date, postpone a subscription, change the selection of products or cancel a subscription completely, the customer is able to do this via their BeWell Club or through the BePure customer support team. The customer is required to contact BePure, and receive written confirmation from BePure, at least 24 business hours prior to the customer's next shipment date.

 

To see how to manage your BeWell account you can click here.

 

BeWell Club Shipping and Delivery

 

All BeWell Club subscription orders sent within NZ and Australia are eligible for free shipping.

 

International BeWell Club orders will be charged a standard international shipping fee of $35.00 for each order.

 

Cancellations

 

Postponement or cancellation of a BeWell subscription must be completed through the customer's online BeWell account or by contacting BePure via info@bepure.co.nz, and receiving written confirmation from BePure, at least 24 business hours prior to the customer's next shipment date.

 

If a subscription account is completely cancelled, the customer will lose their discount and will have to begin from the start if they choose to rejoin.

 

BePure Returns Policy for recurring orders

 

All returns must be received at our warehouse within 14 days of purchase. Any return outside of 14 days will not be accepted and refunded and will be shipped back to the customer. Product must be unopened, with the tamper seal still in tact, and returned in its original packaging such as BePure Box/Wood Wool.

 

If you receive damaged items, these can be returned for a full refund. Please contact the BePure Customer Support Team to arrange your return on 0800 52 54 52 or email them at info@bepure.co.nz.

 

Failure to cancel an order before 24 business hours prior to the next shipment date may result in an unnecessary shipment. In this situation, the customer may return these and will need to cover the cost of return shipping. Products must remain unopened. Please note if the seal is broken on any products they cannot be returned. Please contact the BePure Customer Support Team to arrange your return on 0800 52 54 52 or email them at info@bepure.co.nz.

 

Refunds

 

Once received at the BePure Warehouse, a full refund will be processed for the returned nutritional support products. Please note, cancellation and return fees apply and are at the discretion of the BePure team.

 

Refunds may take 6 - 10 business days to process and show in your account. Refunds will be processed to the same credit card used for the purchase.