BePure Clinic Terms & Conditions

This website is owned and operated by BePure Health Limited (BePure, we, us, our).


By using this website, you agree to the following terms and conditions:

 

 

Focus of the BePure Clinic Programmes

 

By agreeing to the myBePure Terms and Conditions you acknowledge that you understand that BePure Clinic Programmes are designed to focus on supporting your overall wellness. You acknowledge that you understand it is NOT designed to rectify, treat or cure any specific medical conditions or diseases.


BePure Online Store

 

The BePure online store is restricted to those over the age of 18 years.

 

All prices on the BePure online store, and all orders processed are in New Zealand dollars. All prices include GST when purchased in New Zealand, and exclude GST when purchased elsewhere. Prices do not include shipping costs.

 

All transactions on our website are processed through a highly secure and fully compliant payment gateway platform that utilises industry best practice encryption and security. We, BePure, therefore do not store your card data to process your payment or for any future orders, you may want to make.

 


Health Information

 

You authorise BePure to collect and use your personal and health information in accordance with our Privacy Policy, the Privacy Act 2020 and Health Information Privacy Code 1994.

 

During your consultations and interaction with the myBePure online website application (myBePure) you will be asked to share your health information with BePure.

 

You may be asked questions, asked to take a health and lifestyle questionnaire and/or be physically examined. This enables BePure and their BePure Holistic Health Practitioners to plan and carry out safe and appropriate support for your individual needs.

 

You do not have to give us any information or provide us with full information, however, failure to do so may result in BePure refusing to provide you with support, or incorrect support being provided, for which BePure cannot accept responsibility.

 

We may use the information we collect from you to:

    • - Contact you;
    • - Obtain an understanding of your health and lifestyle;
    • - Provide you with recommendations;
    • - Provide you with a support plan;
    • - Send you our newsletter; and/or Email you about our goods and services and
    • - Comply with any applicable laws and/or regulations. 

 

We may share your personal and health information with your prior consent (unless it is not desirable or practicable to obtain consent in accordance with the Health Information Code 1994):

  • - With third parties, including your doctor or health care professional, and third parties who assist us in providing you with recommendations;
  • - With other third parties we consider necessary and/or,
  • - To comply with the law and/or regulations or to protect the property or safety of BePure or others.


MyBePure Platform

 

The BePure Clinic Programmes are offered through the myBePure platform which was launched on March 27, 2018 (the launch date).

 

Appointments: Appointments are allocated time slots. If you arrive late to an appointment or choose to finish an appointment early you will be charged the full amount; time cannot be made up outside of the allocated time slot. If your appointment is held electronically via Zoom and you should ensure you have downloaded the app, your equipment, connection, battery power etc. is working/adequate before the start time of your allocated time slot begin.

 

Payments: Payments will be automatically deducted from your account every 4 weeks for the cost of your respective BePure Clinic Programmes via the credit card you have supplied. Payment must be made in New Zealand dollars.

 

Refunded payments: Due to our IT system requirements, any refunds will be processed within 6 - 10 business days.

 

Cancellation of, or rescheduling, an appointment: You can cancel or reschedule your appointment up to 72 hours before your appointment. If you cancel within 72 hours of your appointment time, or do not show to the appointment, you will be required to pay part, or all of, the full fee for the appointment. Whether the full fee is payable is at the discretion of BePure.

 

Cancellation of, or making changes to, your BePure Clinic Programme: There is a 28 day minimum notice required for any changes or cancellation you would like to make to your BePure Clinic Programme. This includes but is not limited to:

  • - Putting your BePure Clinic Programme on hold. BePure Clinic Programmes can be placed on hold for a maximum of one month in a twelve month period.
  • - Switching your current BePure Clinic Programme to another BePure Programme
  • - Cancelling your BePure Clinic Programme

 

If you cancel within 28 days of BePure Clinic Programme you may be required to pay the full fee for the remaining 28 days. Whether fees are payable is at the discretion of BePure.

 


Disclaimer

 

The information contained on our website has been prepared for the purpose of providing information, including about our products and services, and is not intended to provide medical advice or designed to rectify, treat or cure any specific medical conditions or diseases.

 

Nothing stated or posted on our website is intended to be and must not be taken to be, medical advice.

 

Please seek the advice of professionals, as appropriate, regarding the evaluation of any specific information, opinion, advice or content contained on our website.

 

Warranty

 

We don't warrant or guarantee the accuracy, completeness or suitability of the information and materials contained on this website for any particular purpose.


Liability

 

BePure is not liable for any claim, loss, damage or liability arising out of, or relating to, this BePure website or the information contained on it.


Intellectual property

 

All material on our website and all software, design, text and graphics on our website are owned or licensed by us and protected by law. You must not copy, sell or use any part of our website or any material contained on our website without our written consent.


New Zealand Law

 

The BePure website and all contracts entered into through it are governed by and interpreted in accordance with New Zealand law.


Amendments

 

We may change, delete or move any of the material on this website or these terms and conditions, at any time without notice.


Insurance Policy

 

BePure is not a designated company by insurance providers and as our services are currently considered outside the usual model of healthcare insurance. At this time reimbursements will not be supported by BePure.


Trademarks; Copyrights & Proprietary Rights

 

BePure owns the trademarks, service marks, trade names, and other intellectual property and proprietary rights throughout the world associated with BePure Content, the Website, and the Services. Moreover, the term “BePure” and anything on the Website that identifies or distinguishes BePure from any other goods and services are registered or unregistered trademarks of BePure (the “BePure Trademarks”). Except as otherwise permitted by law, you agree not to display or use in any manner the BePure Trademarks without BePure's prior written consent.


Privacy Policy

 

BePure is committed to protecting your privacy and handles your personal information in accordance with the Privacy Act 2020. The privacy policy below lets you know about our online information practices and how we treat the information we receive from you.


Information We Collect

 

We only collect personal information that you provide us directly, e.g. when you sign up for our newsletter, ask us a question, or purchase from the BePure online store. The information we collect may include your name, email address, phone number, billing address, shipping address, credit card details and other personal information. You don't have to provide us with your personal information, but if don't then you might not be able to use all the features of this BePure website or remain up to date with BePure developments.


Cookies

 

We use cookies, and similar technology, on our website to collect information about your browser and your activities on our website as well as information about your device. Cookies are files placed on your device which we use to analyse how people use our websites and help us improve our website, including by using analytical tools. You can change your settings so your device does not accept cookies. If you do that you may not be able to use all the functionality on our website.

 

What we use your information for



We may use the information we collect from you to:

  • - Send you our newsletter
  • - Facilitate the purchase and delivery of items purchased from the BePure online store and keep you updated on your order
  • - Personalise your customer experience
  • - Respond to you
  • - Improve the BePure website
  • - Send you BePure emails. There is an unsubscribe link at the bottom of each BePure email if at any time you want to unsubscribe from receiving them.
  • - Send you BePure text notifications. 

 

  • By entering your phone number into our subscription form or opting in via checkout, you agree that we may send you text notifications such as promotional offers. This information will not be shared with any third parties.
  • If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.
  • For any questions please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt out please follow the procedures above.

 


How we might disclose your information

 

We may share your personal information with third parties who assist us in operating BePure, our website and our online store. We may also disclose your personal information to comply with the law or to protect the property or safety of BePure or others.


Storage and retention

 

BePure is dedicated to keeping personal information secure. We will take all reasonable steps to ensure that the personal information provided by you is protected from misuse and loss, and from unauthorised access, modification, or disclosure. Once your personal information is no longer needed for the purpose it was collected, we will take all reasonable steps to delete or destroy it. 


How to correct your information

 

You can access, correct and/or update your personal information held by BePure at any time by contacting us on 0800 52 54 52 or at info@bepure.co.nz.

Changes to Privacy Policy

 

BePure reserves the right to change this Privacy Policy at any time without prior notice.

 

In the event that any changes are made, the revised policy shall be posted on this website immediately. Please check the latest information posted here to inform yourself of any changes.

 

If you do not accept the contents of this Privacy Policy, please do not provide us with your personal information.


BePure Online Store

 

The BePure online store is restricted to those over the age of 18 years.

 

All prices on the BePure online store and all orders processed are in New Zealand dollars. All prices include GST when purchased in New Zealand and exclude GST when purchased elsewhere. Prices do not include shipping costs.